Supplier - Managing orders from buyers

When buyers send orders they are sent to suppliers via email and on their dashboard.

Orders can then be read and confirmed in two ways 🔀.

Orders Email 📧

A copy of all orders is sent to the set orders email for your business. Once the email is open and View Order is selected an automated confirmation is sent to buyers to let them know the order has been received.

As a supplier when the View Order is selected a PDF of the order docket with all order details will be generated.

ℹ️ All order emails are sent from [email protected] its important to whitelist this address to prevent risk of spam folder.

Dashboard Orders 🖥️

Select Orders from the left-hand menu, if you see any numbers in red it shows there are New Orders.

✨ Tip: Use the tool bar to search or filter orders by status.

To confirm orders, select the check box to the left of the order and then select the two tickets from the top right of the screen and the order status will update to confirmed. You can also print or download orders from this quick edit menu.

✨ Tip: you can select multiple orders at once to carry out actions.

If orders need further actions such as viewing the full order, editing or cancelling then select the order to open the order details page.

From the top right of the screen you can confirm, print or download orders, use the drop down menu to Edit Order or Cancel Order.

ℹ️ Any actions made on orders result in an automated app and email update to buyers 📲.
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